why am I still being charged at the old rate when I have changed my plan

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I’ve upgraded my Plan why am I still being charged a rate which ultimately is line rental and Phone
I thought this was illegal practice now

please can you refund me all of the charges and I will continue to pay for the SIM only Plan

M

Marquerita T

iD Mobile Employee

Hi @Clairej1.

Thank you for your post. I’m sorry for the confusion over your charges. Could you please let us know whether you received confirmation that your account has been upgraded?

Thanks,

Marquerita

The iD Mobile Team

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why am I still being charged at the old rate when I have changed my plan

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