Hi ​@snsidhaosndiaob, 

I’m sorry for the confusion and concern caused by the £30 charge, especially as your plan is showing as cancelled in the app.

The charge may be your final bill following a 30-day disconnection, or it could be related to an early disconnection if the contract was ended before the agreed term. It’s also possible that the disconnection has not been processed correctly, so we’ll need to check the account to confirm exactly what the £30 charge relates to.

I’ve just sent you a private message so we can look into this further and get this resolved for you.

To find the message, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also access your inbox directly here: https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there and help get this sorted.

Thanks for your patience.

Owethu