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why cut my extra payment

  • January 24, 2026
  • 2 replies
  • 6 views

Why did they charge me £80 instead of £8 for my bill payment?

Best answer by WelshPaul

You’re the only one who can view your bills. If you believe you’ve been incorrectly charged, contact a live chat agent.


https://idmobile.co.uk/live-chat

 

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • January 24, 2026

You’re the only one who can view your bills. If you believe you’ve been incorrectly charged, contact a live chat agent.


https://idmobile.co.uk/live-chat

 


Lamiya C
iD Mobile Employee
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  • iD Mobile Employee
  • January 24, 2026

Hi ​@Sumonahmed ,

 

I’m sorry for the confusion, I know it’s worrying when a bill suddenly increases.

The best place to check first is your latest bill breakdown in the iD Mobile app or online account and compare it with a previous bill. Increases are usually due to things like out-of-plan usage, roaming charges, premium services, or a recent plan change.

For a full explanation specific to your account, you’ll need to contact iD Mobile directly via Live Chat, where an adviser can go through the charges with you in detail:
 https://www.idmobile.co.uk/live-chat

Lamiya