why cut my extra payment

2 replies
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Why did they charge me £80 instead of £8 for my bill payment?

WelshPaulAnswer

Platinum  Contributor

You’re the only one who can view your bills. If you believe you’ve been incorrectly charged, contact a live chat agent.

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

You’re the only one who can view your bills. If you believe you’ve been incorrectly charged, contact a live chat agent.

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Lamiya C

iD Mobile Employee

Hi @Sumonahmed ,

I’m sorry for the confusion, I know it’s worrying when a bill suddenly increases.

The best place to check first is your latest bill breakdown in the iD Mobile app or online account and compare it with a previous bill. Increases are usually due to things like out-of-plan usage, roaming charges, premium services, or a recent plan change.

For a full explanation specific to your account, you’ll need to contact iD Mobile directly via Live Chat, where an adviser can go through the charges with you in detail:
https://www.idmobile.co.uk/live-chat

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.