Skip to main content
Question

why did it charge me before my chisen date?

  • April 10, 2026
  • 1 reply
  • 6 views

Why have I changed my pay date to the 26th. Why has it charged me today? And it’s already said on app my next bill is on 26th. I’ve only been with ID mobile a couple weeks? 

1 reply

Forum|alt.badge.img+3
  • iD Mobile Employee
  • April 10, 2026

Hi ​@am2026,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.