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Community Member
am2026
Community Member
April 10, 2026
Question

why did it charge me before my chisen date?

Why have I changed my pay date to the 26th. Why has it charged me today? And it’s already said on app my next bill is on 26th. I’ve only been with ID mobile a couple weeks? 

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    April 10, 2026

    Hi ​@am2026,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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