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why do I have to pay lot of money.

  • October 17, 2025
  • 3 replies
  • 28 views
Esther Princess Amara
New Contributor

Hello, ID Mobile team,

 

My name is Agnes Amara. I've received several letters indicating that I owe you £899, and I’m quite confused about this amount. I regularly make payments for my contract phone each month, and I’ve also noticed money being deducted from my account. 

 

It’s been really difficult trying to get in touch with you, and I’m worried about which months might have been missed or there could be an error. I’ve never encountered such issues before, and I would really appreciate your help in resolving this matter. Thank you very much for your understanding.

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • October 17, 2025

    Hi ​@Esther Princess Amara 

     

    Thanks for getting in touch. 

     

    We are sorry to hear there has been some confusion with your billing. 

    Have you received a bill with the details of the balance?

     

    Thanks

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Esther Princess Amara
    New Contributor

    I received a letter today stating that I need to pay 899 pounds, which feels quite overwhelming because I've already been paying a lot for my phone. I also notice this amount on my bank account details. I just want to understand why I am being asked to pay this amount. Could someone please help me clarify this or contact me to discuss it further? 

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • October 17, 2025

    Hi ​@Esther Princess Amara 

     

    Does the letter state this is for the cost of the handset? 

    Have you recently requested to port your number to another provider or discussed a cancellation?

     

    Our live chat team are available here. 

     

    Thanks, 

     

    Natalie

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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