New Contributor

why do I have to pay lot of money.

Forum|Forum|11 months ago
October 17, 2025
3 replies
45 views

Hello, ID Mobile team,

My name is Agnes Amara. I've received several letters indicating that I owe you £899, and I’m quite confused about this amount. I regularly make payments for my contract phone each month, and I’ve also noticed money being deducted from my account.

It’s been really difficult trying to get in touch with you, and I’m worried about which months might have been missed or there could be an error. I’ve never encountered such issues before, and I would really appreciate your help in resolving this matter. Thank you very much for your understanding.

N

Natalie W

iD Mobile Employee

Hi @Esther Princess Amara

Thanks for getting in touch.

We are sorry to hear there has been some confusion with your billing.

Have you received a bill with the details of the balance?

Thanks

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Esther Princess AmaraAuthor

New Contributor

I received a letter today stating that I need to pay 899 pounds, which feels quite overwhelming because I've already been paying a lot for my phone. I also notice this amount on my bank account details. I just want to understand why I am being asked to pay this amount. Could someone please help me clarify this or contact me to discuss it further?

N

Natalie W

iD Mobile Employee

Hi @Esther Princess Amara

Does the letter state this is for the cost of the handset?

Have you recently requested to port your number to another provider or discussed a cancellation?

Our live chat team are available here.

Thanks,

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.