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Community Member
D420
Community Member
August 3, 2026

why does the bill say outstanding when its bot die yet

Im trying to set up a direct debit for my bill but it says outstanding when it's not even due can you please explain why 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    August 3, 2026

    Hi ​@D420 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

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