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why has my bill gone up over 20%?

  • April 13, 2026
  • 1 reply
  • 10 views
T
Community Member

Hi,

I noticed my bill has gone up by about £8 a month, which is in the region of a 20% increase. In the contract it said it would go up by 3.9% in April, so can you tell my why it has gone up so much? I don’t appear to have been informed about it.

 

Thanks,

 

Tom

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • April 13, 2026

 Hi ​@TomWaters,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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