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Community Member
TomWaters
Community Member
April 13, 2026

why has my bill gone up over 20%?

  • April 13, 2026
  • 1 reply
  • 34 views

Hi,

I noticed my bill has gone up by about £8 a month, which is in the region of a 20% increase. In the contract it said it would go up by 3.9% in April, so can you tell my why it has gone up so much? I don’t appear to have been informed about it.

 

Thanks,

 

Tom

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    April 13, 2026

     Hi ​@TomWaters,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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