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why have i been charged

  • May 6, 2026
  • 1 reply
  • 2 views
B
Community Member

I have returned my new phone and contract, why have I been charged for it 

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • May 7, 2026

    Hi ​@Beckslovesdisney.

     

    Thanks for your post.

     

    If you returned the handset and contract within our returns period, the agreement should be cancelled once the return has been received and processed.

     

    Charges can sometimes still appear for the number of days that the service was active and provisioned.

     

    To allow us to check the status of the return and any billing applied, please contact our team directly; https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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