why have i been charged for texts and minutes when i have unlimited as part of my plan?

5 replies
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Gemma M

iD Mobile Employee

Hi @Ajay1101,

If you have unlimited calls and texts, but you're seeing charges for minutes or messages, this would usually indicate that the usage was outside of your plan allowance.

Examples can include:

Premium-rate numbers.
International calls or texts.
Roaming charges.
Directory enquiry services.
Other chargeable services that aren't included in your unlimited allowance.

You can view more information about chargeable services here: https://www.idmobile.co.uk/help-and-support/call-charges

If you're unsure what the charges relate to, we'd recommend contacting our Customer Service Team via Live Chat so they can review the bill and explain the specific charges on your account.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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Ajay1101Author

New Contributor

Thanks Gemma, I will check.