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New Contributor
Ajay1101
New Contributor
Sep 13, 2026 12:04 PM UTC
Question

why have i been charged for texts and minutes when i have unlimited as part of my plan?

why have i been charged for texts and minutes when i have unlimited as part of my plan?

    5 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Sep 15, 2026 4:27 PM UTC

    Hi ​@Ajay1101,

     

    If you have unlimited calls and texts, but you're seeing charges for minutes or messages, this would usually indicate that the usage was outside of your plan allowance.

     

    Examples can include:

    • Premium-rate numbers.
    • International calls or texts.
    • Roaming charges.
    • Directory enquiry services.
    • Other chargeable services that aren't included in your unlimited allowance.

     

    You can view more information about chargeable services here: https://www.idmobile.co.uk/help-and-support/call-charges

     

    If you're unsure what the charges relate to, we'd recommend contacting our Customer Service Team via Live Chat so they can review the bill and explain the specific charges on your account.

     

    https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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    New Contributor
    Ajay1101Author
    New Contributor
    Sep 15, 2026 4:29 PM UTC

    Thanks Gemma, I will check.

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    Sep 17, 2026 2:07 PM UTC

    Hi ​@Ajay1101 

    Thank you for getting back to us, please confirm if this is now resolved?

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Ajay1101Author
    New Contributor
    Sep 17, 2026 2:13 PM UTC

    Yes

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    Sep 18, 2026 3:05 PM UTC

    Hi ​@Ajay1101 

    I am glad that this is now sorted, please feel free to reach out ot us if you require further asssitance.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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