Skip to main content
Community Member
July 26, 2026
Question

why have i been charged twice

  • July 26, 2026
  • 1 reply
  • 10 views

Last month I had to buy add-ons which increased my bill but this month I haven’t and I’ve been charged the higher price same as last months.

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 26, 2026

    Hi ​@Lizziejones

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu