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Question

why have i been charged twice

  • July 26, 2026
  • 1 reply
  • 8 views

Last month I had to buy add-ons which increased my bill but this month I haven’t and I’ve been charged the higher price same as last months.

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 26, 2026

Hi ​@Lizziejones

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu