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hello12345
Community Member
May 27, 2026

Why have i started to be charge more when my contract hasnt ended

  • May 27, 2026
  • 1 reply
  • 7 views

Hello, I have been paying my 2 year contract at £32 per month, i have now started to be charged £35 a month when the contract i had hasnt ended, please can you tell me why and rectify this? 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    May 27, 2026

    Hi ​@hello12345, 

     

    We’re sorry for any confusion regarding the increase in your monthly charge.

     

    As outlined within the Terms and Conditions, if no changes are made to the account at the end of the minimum contract term such as upgrading to a new handset contract or moving onto a SIM Only plan the agreement will continue on a rolling monthly basis at the current plan price.

     

    If you would now like to move onto a SIM Only plan or discuss available upgrade options, you would need to contact our Sales Team via Live Chat or by calling 0800 049 0250, where they will be able to review the options available for your account.

    Owethu

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