Question

Why I'm no longer a part of the ID community

Forum|Forum|9 days ago
August 3, 2026
1 reply
14 views

PAR25
Community Member

I bought an iPhone from ID under a 24 month contract with a set service package. Every thing went fine until the contract came to an end!

I attempted to requested a change to my service package, starting on the 25th month... But failed miserably, and ID continued to charge me as if I was still in contract!

So I attempted again on the 26th month, the 27th month, etc,. But it appeared i was still paying contract fees…

All ID had to do was reduce my service package to a budgeted sim only deal, but THAT was apparently too much to ask!

So now ID HAVE LOST a customer and I am now with EE (who have better coverage in most areas) and I am paying for 2 ( YES TWO) sim only packages (2 phones) for the same price I was paying for ONE with ID.

Do not reply, I probably won't be here. LOL.

M

+4

Marquerita T
iD Mobile Employee
Forum|Forum|7 days ago
August 4, 2026

Hi @PAR25.

Thank you for sharing your feedback with us. I am truly sorry to hear that your experience when reaching the end of your contract did not meet your expectations, and that you had trouble making the changes you wanted to your plan.

We always strive to make this process smooth for our customers, and I apologize for the frustration this caused.

We are glad to hear that you have found a better fit with EE and that you are happy with your new coverage and pricing.

If there is anything further we can look into regarding your account or final bills, please feel free to reach out to our customer support team directly.

Thanks,

Marquerita

The iD Mobile Team

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