why is my bank still pending payment and my account says successful

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Payment as of 25.4.26 says successful yet bank still says pending 4 days later any advise ?

M

Marquerita T

iD Mobile Employee

Hi @Chanelle93 .

Thank you for your post.

If your payment is showing as successful on our side but still pending with your bank after a few days, this is usually due to your bank’s processing times rather than an issue with the payment itself.

Pending transactions can sometimes take a few working days to fully clear, depending on your bank. If it’s been more than 5 working days, we’d recommend contacting your bank directly for an update.

If you’re still unsure, feel free to send us a direct message via https://www.idmobile.co.uk/live-chat and we’ll be happy to take a closer look for you.

Thanks,

Marquerita

The iD Mobile Team

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