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why is my bill double and direct debit set up now phone cut off

  • April 1, 2026
  • 1 reply
  • 8 views
F
Community Member

My bill is double I have a direct debit set up now my phones cut off 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 2, 2026

    Hi ​@FLOMAN,

     

    I am so sorry to hear of the issues that you are facing with your bill. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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