My bill is set to come out on the 2nd of every month.
this does not happen?! It comes out week later or more , I do not get emails from you to say the bill has come out nor can I see it on the app.
it's now the 10th June so this is 8 days late!
please can I talk to a member of the team to sort this out as I have asked for the 2nd I get when it falls on a weekend but it should come out the next working day?
+10Hi
We’re sorry to hear about the issues you’re experiencing with your billing date and the delay in your direct debit, and we understand how frustrating this must be.
As we’ll need to investigate your account in detail to understand why the payment has not been taken on the expected date, please contact us via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to review your billing schedule, check your direct debit status, and help resolve this for you.
We apologise for the inconvenience caused and appreciate your patience.
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