Hi ​@Jesscharlotte27, 

We’re sorry to hear about the issues you’re experiencing with your billing date and the delay in your direct debit, and we understand how frustrating this must be.

As we’ll need to investigate your account in detail to understand why the payment has not been taken on the expected date, please contact us via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to review your billing schedule, check your direct debit status, and help resolve this for you.

We apologise for the inconvenience caused and appreciate your patience.

This has happened to me, it's supposed to come out in the 1st but comes out on the 22nd. I have spoken to an agent who said that the date it comes out is correct. I sent him a screen shot of what my app tells me and he said there was nothing he can do. It's so frustrating! 

Hi ​@VC_3,

We're sorry to hear you're having trouble with your Direct Debit date.

You can change your Direct Debit payment date by following these steps:

1. Go to https://my.idmobile.co.uk/login and sign in.
2. Select Bills.
3. Click Manage your payments.
4. Select Change your payment date.
5. Choose your preferred payment date, read the terms and conditions, then click Submit.

Before changing your payment date, please be aware of the following:

• Due to the Direct Debit process, payment may leave your bank account up to 3 working days after your chosen date.
• Your new payment date will apply from your next billing period. If there's already a payment pending, it'll still be taken on the original date.
• Your billing period will change to align with your new payment date.
• Your allowances will refresh on your new billing date.
• Your next billing month will be longer than usual, so your line rental and allowances will be pro-rated, meaning your next bill may be higher than normal.

You can find more information in the Changing your Direct Debit payment date terms and conditions.

Regards,

Gemma M

The iD Mobile Social Media Team

I'm aware that the billing date is different from the payment date. 

I'm also aware that direct debits can fluctuate a few days. 

I have changed my payment date to the 1st, it's fine on the app and tells me when my payment will be taken. However, the payment is taken on the 22nd of the month.  I have spoken to an agent who states that on their system it says to take it out on the 22nd and not the 1st. All I keep getting, is change your payment date. I HAVE! But you're still taking it out on the 22nd? 

Hi ​@VC_3 

Thank you for getting in touch with us. 

I understand your frustration, especially as you have already changed your payment date to the 1st and the app is showing this correctly, but your Direct Debit is still being taken on the 22nd.

Please send us a private message via our socials (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat so that we can look into this issue for you.

Thank you,

Zandile m

The iD Mobile Team