why is my bill so high already this month

Hi ​@ragumufly, 

I understand your concern about your bill being higher than expected this month.

I’ve just sent you a private message so we can look into this in more detail and get it sorted for you.

To find it, please click your profile picture in the top-right corner and select ‘Private Messages’.

You can also access your inbox directly here: https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there shortly.
 

Thanks

Owethu

why is this months bill so high already 

Also I paid £20.00 off my account which as not shown up as paid 

and why so far this year I've i not had one bill at the supposed £8.00 a month they've all been alot higher than the £8.00 quoted 

Hi ​@ragumufly,

Sorry to hear about the confusion around your bill and payment. 

We can see that you already have a private chat open with us regarding this, and we’re currently just waiting for your response there so we can take a closer look at your account and billing in detail.

As this is a public forum, we’re limited in what we can access here, but rest assured we’ll be able to go through everything with you, including your recent payment and why your bills have been higher than expected, as soon as you reply in the private chat.

Regards,

Gemma M

The iD Mobile Social Medai Team 

why do I still have a outstanding bill of 29.45 

When i paid £20.00 of the account last week could someone please explain what is actually happen as you can never seem to get in touch with any one from id mobile 

Hi ​@ragumufly,

Sorry to hear about the confusion around your bill and payment. 

We can see that you already have a private chat open with us regarding this, and we’re currently just waiting for your response there so we can take a closer look at your account and billing in detail.

As this is a public forum, we’re limited in what we can access here, but rest assured we’ll be able to go through everything with you, including your recent payment and why your bills have been higher than expected, as soon as you reply in the private chat.

Thanks.