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New Contributor
April 19, 2026
Question

why is my bill so high already this month

  • April 19, 2026
  • 5 replies
  • 59 views

why is my bill so high already this month 

 

    5 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 20, 2026

    Hi ​@ragumufly

     

    I understand your concern about your bill being higher than expected this month.

     

    I’ve just sent you a private message so we can look into this in more detail and get it sorted for you.

     

    To find it, please click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also access your inbox directly here: https://community.idmobile.co.uk/inbox/overview

     

    I’ll speak to you there shortly.
     

    Thanks

     

    Owethu

    ragumuflyAuthor
    New Contributor
    April 20, 2026

    why is this months bill so high already 

    Also I paid £20.00 off my account which as not shown up as paid 

    and why so far this year I've i not had one bill at the supposed £8.00 a month they've all been alot higher than the £8.00 quoted 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 23, 2026

    Hi ​@ragumufly,

     

    Sorry to hear about the confusion around your bill and payment. 

     

    We can see that you already have a private chat open with us regarding this, and we’re currently just waiting for your response there so we can take a closer look at your account and billing in detail.

     

    As this is a public forum, we’re limited in what we can access here, but rest assured we’ll be able to go through everything with you, including your recent payment and why your bills have been higher than expected, as soon as you reply in the private chat.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Medai Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ragumuflyAuthor
    New Contributor
    April 23, 2026

    why do I still have a outstanding bill of 29.45 

    When i paid £20.00 of the account last week could someone please explain what is actually happen as you can never seem to get in touch with any one from id mobile 

    iD Mobile Employee
    April 23, 2026

    Hi ​@ragumufly,

     

    Sorry to hear about the confusion around your bill and payment. 

     

    We can see that you already have a private chat open with us regarding this, and we’re currently just waiting for your response there so we can take a closer look at your account and billing in detail.

     

    As this is a public forum, we’re limited in what we can access here, but rest assured we’ll be able to go through everything with you, including your recent payment and why your bills have been higher than expected, as soon as you reply in the private chat.

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.