wont let me pay my bill as womt accept number

3 replies
27 views

Got a sim to use as my WiFi at home. Won’t let me log in anywhere to pay the bill but getting emails the payment is due. Log in fine but asks for a phone number, I put the number in and it states it’s wrong. Please someone help

M

Marquerita T

iD Mobile Employee

Hi @A.b.j.g.

Thank you for your post. I am sorry to hear you’re having trouble logging in. I can understand how frustrating that must be, especially when you’re just trying to make a payment.

To get this sorted quickly, please contact us directly via Live Chat here: https://www.idmobile.co.uk/live-chat.

Our team will be able to check the mobile number on your account, confirm the correct details, and guide you through getting access so you can make the payment without any issues.

We’ll be happy to help get this resolved for you

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

A.b.j.gAuthor

New Contributor

Hi, as stated before, it won’t accept my number so I can’t use the website, the account, the live chat, everything requires a numbers so I’m stuck out of everything and getting charged.

Z

Zandile M

iD Mobile Employee

Hi @A.b.j.g

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.