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Mattwarner1981
Active Contributor
May 2, 2025
Solved

worst customer services in the uk

  • May 2, 2025
  • 14 replies
  • 349 views

So I decided to do an upgrade before my last contract ended. I had in place at the time unlimited  data everything. 

I chatted to an upgrades team and decided to get the galaxy s25 ultra. Also with unlimited data.  However I now have charges on the account for data used outside of the plan that total £95.44 during the upgrade process from my last phone to my new one. Clearly they have not applied the bolt on at the time of the upgrade properly. I have tried many times to try to resolve this issue. I have raised a complaint. My current bill outstanding is £95.44 it should be £41.99 per month. Anyway as I am still in a cooling off period I am seriously thinking of cancelling my contract and returning the phone. You can never get anything resolved with company because half of the agents just don't understand what your chatting about. Its just ridiculous. However the agent tried to off me £20 off my next bill in compensation. Im not going to be paid off for incompetent staff members mistakes. Unlimited data means unlimited. Not to be charged £95.44 because id haven't applied a bolt on at the time of upgrading. In my opinion this company is the worst in the UK. Might be cheaper contracts and phones. But it comes with lots of hassle when it goes wrong. Avoid like the pluage. 

    Best answer by WelshPaul

    On 20/04/25, you were charged £50 for using 1GB of data. £41.67 + 20% VAT is £50. Your unlimited data allowance didn’t start until 21/04/25!

     

    However, you had a 6GB data add-on that was valid from 20/04/25 to 21/05/25, so that £50 data charge should be £0 (unless iD Mobile billed you for any data you used prior to adding a data add-on. e.g. You used 1GB data at 10:30 am on 20/04/25, then later  purchased a 6GB data add-on at 14:00 on 20/04/25).

     

    In my opinion, your bill should be £45.87 unless I’ve missed something.

    14 replies

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    Active Contributor
    Mattwarner1981Author
    Active Contributor
    May 5, 2025

    Thanks for taking the time to have a look Paul. But yes I have been overcharged for whatever. But all the hassle with chat app and trying to explain, it's truly a nightmare. Can you imagine for instance if someone elderly had to go through the rigmarole of doing all the above. I suspect they probably wouldn't and just pay up. And at that point it's stealing. Anyway glad I'm getting rid. And I hope you don't have anything wrong with your future phones and contacts. I will say though over the last 24months have been ok... It's just all the hassle that I'm having now. And that's something I never signed up for. 

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    May 5, 2025

    I edited my post above to include the following:

    Your first bill that totals £30.35 shows that you were billed from 01/04/25 until 30/04/25. However, your second bill, totalling £90.87, refunded £8.28 of that 30.35 starting 21/04/25 and ending 30/04/25. So your old plan ended on 20/04/25 and the new plan started on 21/04/25. 

     

    If you upgraded on the 30/04/25, I have no idea why your bill is dated the way it is, as I’m a customer just like you and don’t have access to anyone's account. 

    It’s probably best you wait for one of the iD Mobile community staff to reply to your post as they will hopefully understand the issue given the above information. Might take a few days though! :/

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    May 6, 2025

    Hi ​@Mattwarner1981  what we can do is pop you a private message here so we can discuss this with you further to get this cleared up for you.

    We look forward to your reply.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gordon Palmer
    Active Contributor
    Gordon Palmer
    Active Contributor
    December 5, 2025

    Thanks for taking the time to have a look Paul. But yes I have been overcharged for whatever. But all the hassle with chat app and trying to explain, it's truly a nightmare. Can you imagine for instance if someone elderly had to go through the rigmarole of doing all the above. I suspect they probably wouldn't and just pay up. And at that point it's stealing. Anyway glad I'm getting rid. And I hope you don't have anything wrong with your future phones and contacts. I will say though over the last 24months have been ok... It's just all the hassle that I'm having now. And that's something I never signed up for. 

    Sorry I'm going off topic here. It seems more & more companies don't want to talk on live chat. Two I won't name are notorious. Their chatbots just keep going round in circles and point blank refuse to put you through to a human. Dealt with one this morning on a cryptocurrency site. It understood perfectly what I was asking and even put me through to their support team. Some are dire. Some are fairly good. But I doubt I'll never come across another like the one I had this morning. And a certain printer/computer manufacturers chatbot is not much better than the other two I mentioned.

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