Hi ​@DonnyDave82,

Thanks for getting in touch, and we’re sorry for the concern this has caused.

When a plan is upgraded part-way through a billing cycle, the first bill after the upgrade can sometimes appear much higher than expected due to pro-rated billing. This means the bill can include:

• Remaining charges from the previous SIM only plan
• Charges for the new plan from the upgrade date onward
• Any upfront or one-off adjustments linked to the upgrade timing

The bill cap may also automatically adjust during the upgrade process depending on the new agreement, although we understand this can come as a surprise.

As the amount showing is significantly higher than expected, we’d recommend contacting our Live Chat team so they can review the bill breakdown with you and make sure everything has been applied correctly.

We’re sorry again for the confusion caused.

Regards,

Gemma M

The iD Mobile Social Media Team

My bill should be 45 pound roughly but getting chartered over 60 pound after I upgraded on my app it is showing the 45 but my bill on my emails saying 63 pound something 

Hi ​@Kezza98,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai