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Community Member
May 27, 2026
Question

Wrong bill amount after upgrading

  • May 27, 2026
  • 3 replies
  • 30 views

I upgraded my plan and phone yesterday from the sim only at £8 per month to a new 24 month contract at £14.99 yet my bill is showing at £89.99 and my bill cap has been increased to £75 without my input.

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 28, 2026

    Hi ​@DonnyDave82,

     

    Thanks for getting in touch, and we’re sorry for the concern this has caused.

     

    When a plan is upgraded part-way through a billing cycle, the first bill after the upgrade can sometimes appear much higher than expected due to pro-rated billing. This means the bill can include:

    • Remaining charges from the previous SIM only plan
    • Charges for the new plan from the upgrade date onward
    • Any upfront or one-off adjustments linked to the upgrade timing

     

    The bill cap may also automatically adjust during the upgrade process depending on the new agreement, although we understand this can come as a surprise.

     

    As the amount showing is significantly higher than expected, we’d recommend contacting our Live Chat team so they can review the bill breakdown with you and make sure everything has been applied correctly.

     

    We’re sorry again for the confusion caused.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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    New Contributor
    June 1, 2026

    My bill should be 45 pound roughly but getting chartered over 60 pound after I upgraded on my app it is showing the 45 but my bill on my emails saying 63 pound something 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    June 2, 2026

    Hi ​@Kezza98,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.