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wrong bill amount to be taken

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My next bill is showing the wrong amount. How do I contact to resolve?

M

Marquerita TAnswer

iD Mobile Employee

Hi @Rc82.

Thanks for your post. To check and correct the amount shown on your next bill, we’ll need to access your account directly.

Please contact us via live chat here: https://www.idmobile.co.uk/live-chat.

Once connected, let the agent know your next bill is showing the wrong amount and they’ll review your account and help resolve this for you.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Z

Zandile M

iD Mobile Employee

Hi @Rc82

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

Rc82Author

New Contributor

There is no message in the inbox? Thanks

M

Marquerita TAnswer

iD Mobile Employee

Hi @Rc82.

Thanks for your post. To check and correct the amount shown on your next bill, we’ll need to access your account directly.

Please contact us via live chat here: https://www.idmobile.co.uk/live-chat.

Once connected, let the agent know your next bill is showing the wrong amount and they’ll review your account and help resolve this for you.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

wrong bill amount to be taken

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