Skip to main content
New Contributor
August 21, 2026
Question

wrong bill amount to be taken

  • August 21, 2026
  • 3 replies
  • 17 views

My next bill is showing the wrong amount. How do I contact to resolve? 

    3 replies

    iD Mobile Employee
    August 21, 2026

    Hi ​@Rc82 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Rc82Author
    New Contributor
    August 21, 2026

    There is no message in the inbox? Thanks 

    iD Mobile Employee
    August 23, 2026

    Hi ​@Rc82.

     

    Thanks for your post. To check and correct the amount shown on your next bill, we’ll need to access your account directly.

     

    Please contact us via live chat here: https://www.idmobile.co.uk/live-chat.

     

    Once connected, let the agent know your next bill is showing the wrong amount and they’ll review your account and help resolve this for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.