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Community Member
Thegreatest84
Community Member
June 18, 2026
Question

Wrong billing

Cancelled my direct debit due to problem will bill, need someone to contact me and resolve this. Find quite shocking there seems to be no number to call to resolve this.

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 19, 2026

    Hi ​@Thegreatest84,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Knibbo
    New Contributor
    July 25, 2026

    I have been wrongly charged for using my data in Italy!! 
    I am so confused and angry there is nobody to speak to about my bill! 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 25, 2026

    Hi ​@Knibbo,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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