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Question

Wrong billing

  • June 18, 2026
  • 3 replies
  • 18 views

Cancelled my direct debit due to problem will bill, need someone to contact me and resolve this. Find quite shocking there seems to be no number to call to resolve this.

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 19, 2026

Hi ​@Thegreatest84,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team


  • New Contributor
  • July 25, 2026

I have been wrongly charged for using my data in Italy!! 
I am so confused and angry there is nobody to speak to about my bill! 


Gemma M
iD Mobile Employee
Forum|alt.badge.img+16
  • iD Mobile Employee
  • July 25, 2026

Hi ​@Knibbo,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team