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wrong paymets

  • April 3, 2026
  • 1 reply
  • 4 views
D
Community Member

i paid money into a plan that was not active which is my old phone number

i need that money back to i can pay it into my other phone plan that is active 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 3, 2026

    Hi ​@Diamarie,

     

    We’re truly sorry to hear about the difficulties you’re experiencing. Please understand that, as this is a public community platform, we are unable to provide direct support here for account or personal issues. For your privacy and to ensure you receive the help you need, it’s important that you contact our customer service team directly via live chat. They are best equipped to resolve this quickly and securely.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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