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New Contributor
Bennettpaul
New Contributor
October 11, 2026

you’ve tried my choice but the same bill one of them were legally taken out my bank

I have noticed that you have taken the direct debit on the same day… Direct debit filed so that should show as being paid but because you’re restricted my services in between I paid by card so the direct debit was taken without my permission illegal payments you have not been paid twice. I would like one of them refunded back immediately otherwise I will report you to my bank for fraud and deception

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 13, 2026

    Hi ​@Bennettpaul,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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