Your Account system is an absolute shambles.

Forum|Forum|10 months ago
October 30, 2025
1 reply
40 views

I was recently sent a letter from a debt collector (iCSDR) demanding £20.90. despite conversations months ago regarding the issue. I only owe for November. Your account system makes no sense at all.

For some reason, I do not know, payment failed! The same day, payment went through. Then you took 2 x £20 = £40.00 from my account on the same day in July.

This meant I was paid up until the end of October.

My monthly payment is £10 per month.

I will owe £10 for November but do not owe you £20.90

I need you to rectify this and close my account.

This is appalling service as I dealt with this in July when i got the first a demand despite me being in credit for for £30.

Lamiya C

iD Mobile Employee

Hi @Lloydh ,

Thanks for reaching out, and I’m really sorry to hear about the confusion and frustration this has caused.
We’d like to help resolve this, but as this involves account-specific and financial information, we kindly ask that you don’t share any personal details here. Please contact us directly via Live Chat, Facebook, Instagram, or email socialqueries@idmobile.co.uk so we can securely access your account and investigate the charges and debt collection notice.
We’ll do our best to get this sorted for you.

Lamiya
iD Mobile Social Media Team

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