I was recently sent a letter from a debt collector (iCSDR) demanding £20.90. despite conversations months ago regarding the issue. I only owe for November. Your account system makes no sense at all. For some reason, I do not know, payment failed! The same day, payment went through. Then you took 2 x £20 = £40.00 from my account on the same day in July. This meant I was paid up until the end of October. My monthly payment is £10 per month. I will owe £10 for November but do not owe you £20.90 I need you to rectify this and close my account. This is appalling service as I dealt with this in July when i got the first a demand despite me being in credit for for £30.

Hi @Lloydh,Thanks for reaching out, and I’m really sorry to hear about the confusion and frustration this has caused.We’d like to help resolve this, but as this involves account-specific and financial information, we kindly ask that you don’t share any personal details here. Please contact us directly via Live Chat, Facebook, Instagram, or email socialqueries@idmobile.co.uk so we can securely access your account and investigate the charges and debt collection notice.We’ll do our best to get this sorted for you.LamiyaiD Mobile Social Media Team

Your Account system is an absolute shambles.

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