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How to switch your old data to your new iPhone

How to switch your old data to your new iPhone
iD Mobile
iD Mobile Employee

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3 replies

RebeccaF
Active Contributor
  • Active Contributor
  • 57 replies
  • April 9, 2019
This is super helpful! When I switched to an iPhone from my old Samsung I couldn't figure out how to get everything across, so I had to start fresh and just put everything from my Samsung onto my laptop.

Wish I'd had this guide then! 😂

Rebecca

Barbaraann
Community Member
  • Community Member
  • 0 replies
  • June 4, 2020

Hi I have my new sim but I have another no the new no is 07915976012 but I wanted to keep my old no 07761465698, a chap from Carphone warehouse did everything and he sorted it but never told me about the new no, is it only a temporary no until I put the sim in need eventually go to my old no have I got this right need help and advise, please struggle ringing different people to get an answer then you sent your letter ,so problem over to you thanks a lot 


  • iD Mobile Employee
  • 1428 replies
  • June 9, 2020

Hi @Barbaraann 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support.

https://www.idmobile.co.uk/help-and-advice/contact-us  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’.

If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl