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bring my number to id mobile


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I’m trying to submit my PAC to bring my old number to IDMobile.

 

I keep getting an error saying “Something went wrong!” which isn’t particularly useful. I’ve seen several other posts saying the same thing, but none of the answers work for me. I’ve tried over a couple of days and the number hasn’t moved over, so I’m guessing it hasn’t gone through at any stage.

I’ve created an online account and tried from there, but no difference. There’s no online chat or anything available that I can see, so here I am.

Best answer by Bolat

@Kash thank you, it’s been sorted Facebook team sorted.

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andewhite
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  • October 3, 2023

Have you tried sending a private message to iD customer service on social media using Facebook Messenger or X (Twitter) DM @Bolat?

The agents work until 8pm on weekdays. 


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  • October 3, 2023

@andewhite  I did, but they don’t reply


andewhite
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Bolat wrote:

@andewhite  I did, but they don’t reply

What social media channel did you use @Bolat - was it Facebook Messenger, or X (Twitter) DM? 

 


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  • October 3, 2023

@andewhite  I used both of them but no reply from both at all


andewhite
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Bolat wrote:

@andewhite  I used both of them but no reply from both at all

Guess that might happen if posting a comment on Facebook or X (Twitter), rather than sending iD a private message using Facebook Messenger or X (Twitter) DM.

My experience has been that iD support on social media replied privately with an hour, whenever my private message was sent during their normal working hours.

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
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  • October 4, 2023

Hi @Bolat,

Welcome to the Community!

I can see that we replied to your other post.

If you still require assistance, please let us know.

 

Kash


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  • Answer
  • October 4, 2023

@Kash thank you, it’s been sorted Facebook team sorted.