Get rewarded when your friend joins iD with Refer a Friend!

ANNOUNCEMENT! Our ‘Refer a Friend’ scheme is now live again, with even bigger rewards!

I referred my Mum to move to ID Mobile on a 12 month SIM only deal, only to see an email from ID Mobile 2 weeks later offering a refer a friend deal. Any chance ID Mobile would honor the refer a friend deal for me and my Mum?

@noz901 Hey there! That’s great you’ve referred your mum, we’re happy to have you both with us.

Unfortunately, we wouldn’t be able to honor this as our Refer a Friend offer wasn’t live at the time of purchase. 

Emil

That’s disappointing, I’ll bear that in mind when both contracts are due for renewal. Thanks.

Hi,

I’ve used the link sent to me from the referrer but mistakenly entered the customer number instead of account number. If I go back to the page and enter my name/email it says checks are being done - will you pick this up or shall I just use a different email address and try again?

Hi @Karl Hoods,

It’s likely that the relevant team will be in touch to advise some information is incorrect.

Kash

Hi, I've referred a friend using the refer link. They have now had an email from you with a link asking them to submit their account number but the link on the email just takes them to the main refer a friend page. Can you help?

My dad has just signed up for a sim only deal. I sent him the refer a friend link and I've now got his order number to submit. But where do I submit it? Any help is appreciated. 

I referred my wife and niece back in mid December and still not received anything. I know they submitted their account numbers but nothing since then. Is there anyone that has received? Or was this all a scam? Lol 

Hi @Jane Wilkins, @Cobi Moss, @S.han, I’d recommend speaking to the Live Chat, Facebook or Twitter teams, as they’ll be able to help with this.

Thank you,

Rory

What a scam. Referred a friend filled in all we were supposed to. Get an email 2 months later saying reward would be paid shortly. 3 months later and nothing. Go on live chat get sent round in circles to web pages which don’t exist. Get told to go into a store which is 30 minutes drive away. Do this to get stared blankly at by an incompetent buffoon who knows zero about the refer a friend scheme. Absolute joke. Has anyone actually managed to receive it?

Hey @Dan Gilbank, sorry to hear this. I’m not sure why you were referred to store as it’s not something the Currys staff would necessarily be aware of, and not something they’d be able to help with. We do apologise for this. 

Your voucher should arrive roughly 6 weeks after the second payment has been taken on the referred account. Do you know when that would have been?

Thank you,

Rory

I got an email on the 26th Feb confirming I would get the reward when my friend had made 2 more payments. These have been made. 

Hey @Dan Gilbank, I understand that, but when was the 2nd payment made? The system that validates the payments runs about 6 weeks behind, so it can take a while for it to register on the system - up to a maximum of 90 days.

Thank you,

Rory

Hi I referred my partner back in December 21 and neither of us have received the Currys vouchers. We contacted you February time to be told we would be receiving them. Please advise. 

Hi @Andrea Rix 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview We’ll see you there.

Tom

Hi I have a £15 curry's reward voucher, when I click on the email to claim the voucher it says this has already be claimed, how do I access the actual voucher please

Hi @Stevo2525, is there no code showing on the web page? Have you checked your Junk/Spam folders?

If you have and you’re still having trouble, I’d recommend speaking to the Facebook, Twitter or Live Chat teams so they can take a look at your account.

Thank you,

Rory

Hi, could you provide a link to where I would find any code? I have the rewards email but when I click to claim my reward it just says 'you have already aimed your reward' although I haven't, I have never clicked into it until yesterday.

I have found this whole voucher rewards to be a mystery, I spoke with live agent and he said just check website, he could not help with anything else, I just would like to see where the actual voucher is hidden. 

Hi @Stevo2525, I’d recommend speaking to the Facebook, Twitter or Live Chat teams so they can take a look at your account.

Thank you,

Rory

As mentioned in my previous msg, i did speak to an agent in live chat and he said he could not help with the voucher as he does not have access to my email or account info, he did not even ask me for my email or account details and just said to check the website for more info, i am not on Facebook or twitter, surely ID customer service could check my account and see where my voucher has gone?

Its a simple £15 voucher so i dont understand why ID make it so complicated to access it, interestingly i spoke with other people who are on ID and they said they also never received any rewards vouchers although they should of and this was months ago, so maybe its just a ploy to get more people to sign up with ID...

Hi @Stevo2525

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

Got an email to claim my currys voucher and instructions says go to refer a link page and click status and etc. Every time I click on refer a friend button it opens another tab and ask me to log in Again! then after I login it takes back me to main page then I click on refer a friend page again then taking back me to login page again. Is that voucher thing scam? If not that's also misleading so either way that's cheating customers! Not happy at all! 

Sorry to hear this, @Deniz Kocadag 

Have you been able to try the link on a different device or browser? If so and it doesn’t help let us know and we can investigate for you!

Tom

I tried on chrome, opera, Firefox on my personal laptop and another public desktop and all did exactly the same