miss

Hi @Fiona Louise 

To purchase another plan with us, we’d recommend using the iD Mobile website or calling the sales team on 0207 1391 397.

Tom

Hello yes I paid my bill but I still can't use my services 

Unfortunately @Louise Archer, sometimes takes up to 24-hours before late payment register on the iD systems. 

Sometimes restarting your handset can help.

I can't login to my account 

What kinds of details make it clear please 

Hi @Hakima Tabish,

What kind of issue are you having logging into your account. Are you trying via the iD Mobile app or webpage?

Have you registered for the new iD Mobile app previously? 

If you receive any error messages when trying, can you let us know?

-Lauren

I am trying to open via app  but I can't open it, yes idid register 

What kind of service is this? You answered after a week 

@Hakima Tabish,

I would advise that you contact our Live Chat Team.

The team can assist you further and provider quicker responses.

Kash

Hi i would like to chat with the customer service !

Hi ​@Bettina 

We’re available here on the public community site for queries, or for a quicker, private service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Hy Tom 

Where can i found the live chat?

Hey there ​@Bettina, the live-chat can be found here:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler