Refer a friend not progressing

Thank you, will give it a try. Cheers.

Used the chat tonight and although painfully slow managed to get an agent to confirm I was due voucher and he would take action to get it issued. I asked if this would include the voucher for my wife who I had referred. Unbelievably he told me he could not request both and that my wife would need to do her own chat request to ask for her voucher to be issued.

She then went into chat and the agent she spoke to offered her a voucher or a £15 credit on her account. This was a better option so she accepted this and minutes later this appeared on her account.

But of a faff but hopefully all sorted now, thanks for your help.

Hi @doc1964,

Welcome to the Community!

I hope that your issue is resolved.

If you require assistance, please let us know and we can help.

Kash

10 days have now passed and I still haven't received my voucher. Wish they had just added the £15 credit to my account like they did for my wife. Really poor service when you look at the number of posts here regarding delays in being paid.

Hi @doc1964,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

I referred a friend as soon as I joined back in December,It constantly says processing but never anything else.I spent ages on the chat a couple of months ago who said they would message and get it sorted.I think it’s really unfair to have these promotions and not honour them.

Hey there @Neil f, welcome to Community!

We’re very sorry to hear that. I’d recommend getting back in touch with us via live-chat, and we can look into that further for you.

Or, we can send you a Private Message here if you’d like?

Thank you,

Tyler

Why isn’t this simple to do? ID mobile said I could collect the reward via Aklamio. They say that they have nothing to do with claims before 27th May. They sent me a link which just sends me in circles. Is this a scam? Does anyone actually get rewards?

And his do I use the live chat? Can I access it from the app? Why isn’t it obvious how?

Hi @Klumper 

Please could you let us know the date you got the email with the following subject;

Congratulations NAME, your reward is coming!

You’ll be able to access live chat here.

Tom