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Question

SIM & imessage

  • December 12, 2023
  • 1 reply
  • 95 views

Hannahhutchinson01
Community Member

I have recently swapped over to ID mobile. 
my number has been fine with iMessage and FaceTime, however, today it has completely stopped and says it needs activating. I have

followed the steps I have been told but have been unsuccessful. 

This topic has been closed for replies.

1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • December 13, 2023

Hi @Hannahhutchinson01,

Welcome to the Community!

Please can you try the following.

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

Please let us know how you get on.

Kash