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why am i being charged

  • September 28, 2023
  • 2 replies
  • 29 views

For the past 3 months I have been charge £1.50 3 texts?? I only send about 4 messages a month I have ko idea why this is happening?? 

 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12408 replies
  • September 29, 2023

Are the charges for sending or receiving texts @Keshia?

£1.50 sounds suspiciously like a premium rate SMS service - have you checked the itemised section of your iD bill? Just download a PDF copy so you can review the itemised text charges.

 

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 1, 2023

Hi @Keshia,

Welcome to the Community!

It sounds like you may have subscribed to a service which is what the premium messages are for.

You can check the bill for the number and search the company online to request to unsubscribe. 

However you should be able to text STOP to stop receiving further messages.

 

Kash