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mrs

  • February 14, 2025
  • 7 replies
  • 106 views
Diane Di Di Martin
New
 Contributor

I ordered a phone wednesday, delivered Thursday, but missed as stuck in traffic, came today my son took a day of work, driver didn't even knock and not delivered.. I need the phone as going on holiday late Saturday and my  phone is broken.. 

Help

    7 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1212 replies
    • February 14, 2025

    Contact the courier? You should have an email to confirm this?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Diane Di Di Martin
    New
 Contributor

    I have and because I said there driver was incomitant cos the did not knock on the door, they ended chat and won't reopen one

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • 463 replies
    • February 14, 2025

    “incomitant”- what’s that?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1212 replies
    • February 14, 2025

    If you ordered from iD probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Diane Di Di Martin 

    The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Helpful
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    • Matthew 1712
    • Helpful
 Contributor
    • 10 replies
    • February 14, 2025

    ​@Diane Di Di Martin you’ll need to take it up with DPD not iD Live Chat they won’t be able to help. DPD will likely tell you that they’ll try again Saturday as your order is PIN protected, hopefully in time for your holiday.

    Diane Di Di Martin
    New
 Contributor

    DPD said no, earliest is next week Monday or Tuesday, so pritty stuffed now

    Thank You all..

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2255 replies
    • February 16, 2025

    Hello ​@Diane Di Di Martin 

     

    Thank you for posting to us here on the community. 

     

    We are very sorry to hear what has happened and appreciate this must be frustrating. 

    Unfortunately if the delivery is missed, it is likely it will be redirected to our warehouse where a return will be processed. 

    From your messages, I believe you are now on holiday so this will likely be the case. On your return, you would be welcome to apply for the handset again. 

     

    Aside from this happening, I do hope you have a lovely holiday 🌅

     

    Thanks, 

     

    Nat 

     

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