Skip to main content

I have purchased more data for one phone on my account. its showing as being added on the app, but the phone is still not attached to the mobile network?

J
Community Member

I have purchased more data for one phone on my account. its showing as being added on the app, but  the phone is still not attached to the mobile network?

    2 replies

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+24
    • WelshPaul
    • Platinum 
Contributor
    • 3059 replies
    • April 19, 2025
    jostead wrote:

    the phone is still not attached to the mobile network?

    What does that even mean? You have no signal/service?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2255 replies
    • April 21, 2025

    Hi ​@jostead 

     

    Thank you for getting in touch. 

    We are sorry to hear you are experiencing issues following the purchase of the add on. 

    Can you please expand on the problem? Is you handset showing a signal?

     

    Thanks, 

     

    Natalie 

    Reply


    Perks banner
    Terms & ConditionsAccessibility statement