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ugrade

Angie4star
New
 Contributor

I am due for upgrade, i was accepted got email saying it`s on it`s way

Then i received another email saying i could`nt have one

 I have been with ID since 2018,,, Paid every month without fail

I am really up set as getting peoples hopes up then in next breath turning us down Grrrrrr

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    3 replies

    P
    iD Mobile Employee
    • Pearl M
    • iD Mobile Employee
    • 1428 replies
    • June 10, 2020

    Hi @Angie4star 

    Welcome to iD Community and so sorry about your upgrade. 

    When did you process your upgrade? Did the order go through completely. 

    Have you tried to process another upgrade again as the previous one didn't go through?

    Let us know.

    Thanks, 

    Pearl

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Angie4star
    New
 Contributor
    • Angie4star
    • Author
    • New
 Contributor
    • 2 replies
    • June 10, 2020

    Yes my order went through,, It said being processed,, Straight away got another Email saying i can`t have one because of my credit, Yet i have been with you since 2018 & paid every month, No i have not tried again as i think it`s a waste of time :(:( I am really upset as i was happy with you & very satisfied with you

    P
    iD Mobile Employee
    • Pearl M
    • iD Mobile Employee
    • 1428 replies
    • June 15, 2020

    Hi @Angie4star 

    So sorry for all the trouble you had to go through. 

    But very glad to hear your order is finally ready.

    Thanks for letting us know.

    Pearl

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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