When I try and log into my account it says my details don’t match and eventually it is locked try again in fifteen minutes. I use a password manager so my details are correct and if try and use the forgot password facility the promised OTP never comes despite using the resend option. This has been going on for some time and now it has failed to send the OTP and has locked me out. This has been going on for a while.
I should have posted the complaint earlier, I have just tried again using the same password manager and it has let me in, and the requested OTP’s never arrived!
+24Hi there
If you’re still having issues with logging in, then please contact us via our live-chat:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
U
+24Hi
I can see that we have responded to your query elsewhere.
If you require further assistance, please get back to us there.
Kash
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Log in to the iD Community.
Not a member yet? Create an account
Social Login
Log in with FacebookPlease note: From 31st July 2025, you'll no longer be able to Log in with Facebook. To keep using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.