My ID app on my phone says “authentication failed” (doesn’t even let me try to sign in). There’s a “try again” button but nothing happens when I tap it. I’ve deleted and uploaded again, and no change.
ID app "authentication failed"
iphone 15pro (it was working previously but not sure when it changed as I rarely use it)
Hi Georgia,
- Check Internet: Ensure you have a stable connection.
- Update App: Make sure the app is up-to-date.
- Restart Phone: Turn it off and on again.
- Clear Cache: On Android, go to Settings > Apps > [App] > Storage > Clear Cache.
- Contact Support: If the issue persists, reach out to the app’s support team.
I hope this will help you…….
Georgia Arnold wrote:
iphone 15pro (it was working previously but not sure when it changed as I rarely use it)
Ok have you pressed and hold the apps till they wobble etc, then click the X in the corner to uninstall the app then redownload. It?
+24Hey there
Has any of the kind advice from
Are you still having issues?
Can you log into the website via the link below?
Thanks,
Tyler
Hello, unfortunately still having issues Tyler. I can log into the website no problem, it’s just the app on my phone that doesn’t work. Any thoughts?
I’m having the same issue - Authentication failed. Have turned phone off/on - still the same.
I-phone 8 , IOS 16.7.11
Am currently on holiday in Ibiza - is that why??
+24Hey there
Does it work whilst in the UK?
Also, is the iD Mobile website working for you and letting you login?
Thanks,
Tyler
Tyler wrote:
Hey there
Does it work whilst in the UK?
Also, is the iD Mobile website working for you and letting you login?
Thanks,
Tyler
Hi, Tyler. Using the ID mobile app I used in the UK, which worked fine - although I recently had to go through the registration process again for some reason 🤷♂️
I can get on to this site OK using my login details - but I need to check how much data I have remaining, and can’t do it here.
+8Hi
You can log in and check here - Login
I hope this helps.
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