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charged twice

  • October 20, 2024
  • 1 reply
  • 37 views

I’ve been charged the upfront cost of my upgrade twice ? Who do I call / message to get it back ??? 

1 reply

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  • iD Mobile Employee
  • 2255 replies
  • October 22, 2024

Hi @katienewton123 

 

Welcome and thank you for posting to us here on the community. 

We are very sorry to hear you have been charged twice for the payment. Was there an error when processing the payment at all?

 

In order to process a refund, please reach out to our Live Chat team here and they will be happy to help. 

 

Thanks, 

 

Nat