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Russell Ryan
New Contributor
Russell Ryan
New Contributor
September 3, 2025
Question

0 bars for over a week at home. Medway

  • September 3, 2025
  • 5 replies
  • 63 views

For over a week I have had 0 bars at home. When normally I have 4.

Three status says an issue in your area. 

Normally this lasts a day or 2 rarely. Now it's over a week. 

How do I get a real status on the issue and the planned fix. 

How can I raise a case. If it carries on I will have to leave and get a new carrier and break my contract. 

Please advise. 

Yes it works elsewhere fine. Yes I have rebooted and reseated my sim etc etc. 

Thanks. 

    This topic has been closed for replies.

    5 replies

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 5, 2025

    Hi there ​@Russell Ryan, what’s the full postcode please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Russell Ryan
    New Contributor
    Russell RyanAuthor
    New Contributor
    September 5, 2025

    Hi there ​@Russell Ryan, what’s the full postcode please?

     

    Thanks,

    Tyler

    ME73SJ

    Thanks

     

    iD Mobile Employee
    Natalie W
    iD Mobile Employee
    September 8, 2025

    Hello ​@Russell Ryan 

     

    Thank you for your reply and apologies for the delay in response. 

    How has the service been since your last post to us? Have you seen any improvements?

     

    Thanks,

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Russell Ryan
    New Contributor
    Russell RyanAuthor
    New Contributor
    September 8, 2025

    Hello ​@Russell Ryan 

     

    Thank you for your reply and apologies for the delay in response. 

    How has the service been since your last post to us? Have you seen any improvements?

     

    Thanks,

     

    Natalie 

    Unfortunately not. I get 0 or maybe 1 if lucky. 

    Used to be 4 to 5.been about 3 to 4 weeks now. 

    Can you get an update from three, they must know about the issue and have a timeline at least I hope. 

     

    Thanks 

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 9, 2025

    Hi there ​@Russell Ryan, sorry to hear that. What date did you notice the on-going work please?

     

    Thanks,

    Tyler

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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