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0345 number not connecting

  • September 15, 2025
  • 3 replies
  • 43 views

I note this is a common issue but cannot find the solution in previous answers and I have just spent the last 3 hours trying to connect to ID online customer services as the Chatbot was useless! 
 

I urgently need to call a 0345 number, but as others have reported the call does not connect and the signal drops to zero while trying! I’m sure this will be an easy fix but the lack of any form of reliable support from ID is shocking. I suspect they will need to do something with my plan (not sure why as it should be included), but how can they do this if you can’t get through to customer services, 

Best answer by WelshPaul

It’s not difficult to get support from iD Mobile. Start a live chat session and tell the bot you want to speak to a person. What’s so difficult about that?

3 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • September 15, 2025

It’s not difficult to get support from iD Mobile. Start a live chat session and tell the bot you want to speak to a person. What’s so difficult about that?


  • Author
  • New Contributor
  • September 16, 2025

It is difficult when the ChatBot says it will connect you to an operator, and then there is no one available - back to the start again and then same outcome for 3 hours yesterday! 
 


  • New Contributor
  • September 16, 2025

I just did a chat session where I waited no longer than 5 minutes to be connected