New Contributor

3 working on fixing a network issue

Forum|Forum|10 months ago
November 12, 2025
11 replies
79 views

I have switch to ID Mobile yesterday and am now received this message for last 24 hours

“We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.”

postcode area is ME19, is there anything I can do to resolve, or do I just wait and if no change cancel my contract.

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P

PetT

Active Contributor

It's down to the 3 network being down in my postcode area.. The best option open is to change to the Vodafone network.

Many thanks,

Pete

M

Marquerita T

iD Mobile Employee

Hi @PetT.

Thanks for the update. I’m really sorry to hear that the 3 network has been down in your postcode area, that’s definitely frustrating, especially when you’re relying on your service.

I completely understand why switching to the Vodafone network might feel like the best option right now. If you’d still like us to look into this further, our Live Chat team is ready to help:
https://www.idmobile.co.uk/live-chat.

Again, I’m sorry for the inconvenience this has caused, and I appreciate your patience.

Thanks,

Marquerita

The iD Mobile Team

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