Community Member

4G and 5G coverage not available in my new location

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Hi iam moving house from S4 8HA Lane to new house S5 6UW. and there is very week 4G Singal and also 5G .could you help me to provide any extra device or any thing to use my sim for net. Thank you

Zandile M

iD Mobile Employee

Hi @Wakeel Ahmed

Thank you for getting in touch with us.

I am very sorry to hear that you are experiencing signal issues at your new home address.

Upon checking the area, I can confirm that there is currently a network issue affecting coverage in your location. Our records show that work is underway and the estimated completion time is 07/08/2026 at 16:00.

This may be the reason you are experiencing problems with your service. Once this time has passed, please restart your phone to allow it to reconnect to the network. Your services should then return to normal.

Our technical team is actively working to resolve the issue as quickly as possible. I sincerely apologise for any inconvenience this has caused and appreciate your patience while the work is being completed.

Thank you,

Zandile M

The iD Mobile Team

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