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Community Member
September 3, 2026

4g faster than 5g my area

  • September 3, 2026
  • 1 reply
  • 14 views

5g in my area is relatively new but not living up to expectations. 4g is 5-6 times faster. Eg 5g 11 download and 4g 70+ download. When it first came to our area it was the other way round. I've done all of the coverage checks which come up as strong on 4g and 5g. Was hoping in the future to use threes broadband services, but not if it stays this way. Any ideas. Thanks 

    1 reply

    iD Mobile Employee
    September 8, 2026

    Hi ​@Hinoon44.

     

    Thank you for your post. I'm sorry to hear that 5G performance hasn't been living up to expectations in your area, especially given it was previously performing better than 4G.

     

    While we look into this further, it would help to try a few troubleshooting steps to see if we can revive your connectivity:

    • Restart your device to refresh your connection to the network.
    • Turn Airplane Mode on for around 30 seconds, then turn it off again.
    • Check that your mobile data is switched on (if you're experiencing data issues).
    • Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
    • Check that your device software is fully up to date.
    • Reset your network settings to refresh your device's connection to the network.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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