4G network will not activate | iD Mobile Community
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Question

4G network will not activate

  • November 9, 2025
  • 7 replies
  • 39 views

I have recently swapped my phone but I keep getting ‘not registered on network’ errors when trying to make outbound calls.  Incoming calls appear to be going straight to answerphone.  Also, although not sure if it’s connected, the 4G network will not activate either.  Any ideas?

7 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • November 9, 2025

Does 4G show as icon on phone?

Suggest you pursue via ID Chat.


  • Author
  • Active Contributor
  • November 9, 2025

Does 4G show as icon on phone?

Suggest you pursue via ID Chat.

It doesn’t no.  I will try that thanks.


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • November 9, 2025

What device are you using?


  • Author
  • Active Contributor
  • November 9, 2025

What device are you using?

Samsung S8 Edge


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • November 9, 2025

That’s an old phone and it’s not on the iD Mobile approved device list. 


  • Author
  • Active Contributor
  • November 9, 2025

That’s an old phone and it’s not on the iD Mobile approved device list. 

It was working fine on my other Samsung S8 Edge phone that I was using one  - two weeks ago.


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • November 9, 2025

It’s likely a different firmware variant is installed. Was it originally supplied by another network?