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New Contributor
August 28, 2026
Question

4g signal booster

  • August 28, 2026
  • 1 reply
  • 14 views

Is there an official 4g signal booster box available? Like the old sure signal? 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    September 4, 2026

    Hi ​@bigjon77

     

    Thanks for reaching out. We understand why you'd be looking for a signal booster, particularly if you're experiencing poor indoor coverage.

     

    Unfortunately, iD Mobile doesn't currently offer an official 4G signal booster or a service similar to the old Sure Signal.

     

    If you're experiencing poor indoor coverage, we'd recommend using Wi-Fi Calling where available, as this can allow you to make and receive calls over a suitable Wi-Fi connection when mobile signal is limited.

     

    We'd also recommend trying the following:

    • Restart your handset and refresh the network connection by switching Airplane Mode on for around 30 seconds, then switching it off.
    • Set your handset to 4G/LTE only, as this can provide a more stable connection than 5G in some locations.
    • Make sure your handset software is fully up to date.
    • If you're using a physical SIM, remove and reinsert it after switching the handset off.
    • If possible, test your SIM in another compatible, unlocked handset to establish whether the issue is related to the handset or the network.

    If you're still experiencing poor coverage, please contact us via Live Chat with the postcode and details of where you're experiencing the issue. Our team can check the available coverage and any reported network issues in the area and investigate this further.

     

    We apologise for any inconvenience and appreciate your understanding.

     

    Owethu