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Question

4g signal but no internet

  • July 18, 2026
  • 1 reply
  • 21 views

I'm showing as 4 g internet, but my phone has started saying I have no internet access. Any ideas

1 reply

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  • iD Mobile Employee
  • July 19, 2026

Hi ​@Djkev60 

 

Thank you for the message,

 

Can you try to manually connect to the network and see if you are able to use the internet.

 

Apple:

 

Press Settings.
Press Mobile Service.
Press Network Selection.
Press the indicator next to "Automatic" to turn automatic network selection on or off.
If you turn off the function, press the required network which will be iD mobile.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Wait few minutes and try test services again.

 

Android:

 

Swipe down on the main screen to reveal the notifications panel
Tap the settings icon
Tap Connections
Tap Mobile networks
Tap the switch button to turn Select automatically off
Select iD mobile
Wait few minutes and try test services again.

 

-Michael Z