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Community Member
July 18, 2026
Question

4g signal but no internet

  • July 18, 2026
  • 1 reply
  • 27 views

I'm showing as 4 g internet, but my phone has started saying I have no internet access. Any ideas

    1 reply

    iD Mobile Employee
    July 19, 2026

    Hi ​@Djkev60 

     

    Thank you for the message,

     

    Can you try to manually connect to the network and see if you are able to use the internet.

     

    Apple:

     

    Press Settings.
    Press Mobile Service.
    Press Network Selection.
    Press the indicator next to "Automatic" to turn automatic network selection on or off.
    If you turn off the function, press the required network which will be iD mobile.
    Slide your finger upwards starting from the bottom of the screen to return to the home screen.
    Wait few minutes and try test services again.

     

    Android:

     

    Swipe down on the main screen to reveal the notifications panel
    Tap the settings icon
    Tap Connections
    Tap Mobile networks
    Tap the switch button to turn Select automatically off
    Select iD mobile
    Wait few minutes and try test services again.

     

    -Michael Z

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