4g to 5g

1 reply
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Signal strength is poor and would like this to improve to 5g is this possible?

Gemma M

iD Mobile Employee

Hi @Lkoffie,

I'm sorry to hear you're experiencing poor signal.

Please try the following troubleshooting steps:

Restart your phone.
Turn Airplane Mode on for 30 seconds, then turn it off again.
Make sure your phone software is fully up to date.
Go to your network settings and ensure Network Mode is set to automatically connect to 5G where available.
Reset your network settings.
If possible, test the SIM in another 5G-compatible handset.

You can also check the coverage in your area using our coverage checker: https://www.idmobile.co.uk/help-and-support/coverage-checker

If 5G coverage is available in your area and you're still experiencing issues after trying the steps above, please let us know and we'll be happy to point you in the right direction.

Regards,

Gemma M
The iD Mobile Social Media Team

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