That has to be the lowest 5G speed test result I have ever seen! Have you entered your postcode in to iD Mobile’s network status checker to confirm if there are any issues reported with your local mast? If not, you can do that using the link below:

https://www.idmobile.co.uk/help-and-advice/coverage

In the meantime, maybe try disabling 5G on your device then try running a speed test using 4G. This might return better results at least until you can figure out what the cause of those low 5G speeds.

Hey there @Ct326, welcome to Community!

We're very sorry to hear you're having issues with coverage.

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

https://www.three.co.uk/support/network_and_coverage/network_support

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.

Please also try restarting your phone, and resetting network settings.

Thanks,

Tyler