5G is down, live chat said it would be repaired at midnight… | iD Mobile Community
Skip to main content
Solved

5G is down, live chat said it would be repaired at midnight…

  • November 7, 2025
  • 3 replies
  • 21 views
O
New Contributor

Hoping to find some help here, the 5g in my area was amazing up until a few months back when it broke…

I used live chat to talk to someone who seemed helpful at the time and checked for me. I’d already checked the coverage map and it said there was an issue that they’re looking into. I was told this issue would be fixed at midnight. Many weeks later and no 5g, which a lot of us rely on for work. I used live chat again but got nowhere and eventually was ignored.

Theres no phone number for ID to speak to anyone and curry’s who are the in person stores can’t help with this, so here I am trying this route.

Can you please fix the 5g antenna, please?

Otherwise you’re going to loose a long time customer and 5 other colleagues to the likes of EE who have working coverage in the area and are easy to talk to.

Thank you.

Best answer by WelshPaul

ID Mobile can’t fix anything! They use THREE masts to provide a service, and it is Hutchison 3G Ltd that maintain the masts. It’s not always as simple as sending a man around in a van either. If special access is required or planning permission, then it could take months for a fix.

    3 replies

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • November 7, 2025

    ID Mobile can’t fix anything! They use THREE masts to provide a service, and it is Hutchison 3G Ltd that maintain the masts. It’s not always as simple as sending a man around in a van either. If special access is required or planning permission, then it could take months for a fix.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      O
      New Contributor
      • Ollie234
      • Author
      • New Contributor
      • November 7, 2025

      Then why/how tell me it would be fixed at midnight?

      If I speak to THREE I guess they’re in the same position as ID? So I need to contact Hutchison to see if they can tell me a rough eta or something?

      WelshPaul
      Platinum 
Contributor
      Forum|alt.badge.img+26
      • WelshPaul
      • Platinum 
Contributor
      • November 7, 2025

      Hutchinson 3G LTD is Three! However, they won’t share this information and honestly, I doubt any front-facing customer support agent has access to it. The best course of action is to file an official complaint.

       

      https://www.idmobile.co.uk/help-and-advice/complaints-procedure

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement