Hi ​@Lance Trophy, 

Thank you for reaching out, and I'm sorry to hear you're experiencing issues with your mobile data.

Although your device may show a 5G connection with a strong signal, 5G isn't available everywhere and, in some locations, it may not provide as stable a connection as 4G. This can sometimes result in slow or no data connectivity even when the signal appears strong.

We recommend checking the coverage and any known network issues in your area using the iD Mobile Coverage Checker on our website.

In the meantime, please try the following troubleshooting steps:

• Restart your phone by switching it off for at least 30 seconds before turning it back on.
• Set your preferred network type to 4G/LTE instead of 5G and test your mobile data again.
• Toggle Airplane Mode on for 30 seconds, then switch it off.
• Ensure Mobile Data is enabled and that your data allowance hasn't been used up.
• Check that your device software is up to date.
• If possible, test your SIM in another compatible, unlocked handset to determine whether the issue is with the SIM or the device.

If you've completed the above steps and you're still experiencing the issue, please visit our Live Chat service, where one of our agents will be happy to carry out further troubleshooting and investigate the issue with you.

Owethu

hi

we have a 5G tower outside our house, and was fine until about a week or 2 ago.

ive turned my phone off, toggled airplane mode, mobile data is enabled.

Hi ​@Lance Trophy,

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
 
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team