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5G not showing

  • June 2, 2026
  • 1 reply
  • 4 views
K
New Contributor

Good afternoon,

 

My phone is only showing 4g even though I am in an area with 5g. I have reset my phone since changing over as described and I have the option of 5g on my phone selected.

 

Can you please help me.

 

Kind regards,

Katie

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Michael Z
    • iD Mobile Employee
    • June 3, 2026

    Hi ​@Kparker1093 ,

     

    Could you please provide us with your postcode so we can check whether 5G is available in your area with iD Mobile?

     

    -Michael Z

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